Financial Systems Support

Financial Systems Support team (FSS) works to ensure UC Merced's financial systems are well supported, well integrated and continually improved.

The team responds to changing needs and new technologies and offers smart solutions to the campus community with a goal to offer agile, flexible and user-friendly financial systems capable of enabling diverse and complex financial activity.

FSS is vigilant when new systems are introduced or changes to existing systems are made, knowing that sometimes a small change designed to improve one system can impact others down the line. When a system breaks or fails, we work with our technical team and stakeholders to fix it, test and retest, and find the root cause of the problem. 

Support Provided

FSS uses ServiceNow for inquiries and support. Visit the DFA Service Portal to view a list of services we provide and submit your request.

FSS supports DFA functional units with standard setup and configuration in the systems we support. Many of these requests are processed as tasks of the functional units' tickets and assigned through ServiceNow. FSS turnaround time for tasks associated with these service tickets is 2 -3 business days. Enhancement request, projects or other types of requests will have their own timelines and the FSS lead will coordinate with for requestor for an agreed-upon schedule. We strive to complete the requests as soon as possible and the actual time of completion is based on the team’s current workload.

Staff Directory