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HCM Systems Support

Human Capital Management (HCM) Systems Support is a subunit of Payroll Services working to ensure UC Merced's HCM systems are well supported, well integrated and continually improved.

The team responds to changing needs and new technologies and offers smart solutions to the campus community with a goal to offer agile, flexible and user-friendly financial systems capable of enabling diverse and complex financial activity.

HCM is vigilant when new systems are introduced or changes to existing systems are made, knowing that sometimes a small change designed to improve one system can impact others down the line. When a system breaks or fails, we work with our technical team and stakeholders to fix it, test and retest, and find the root cause of the problem. 

Support Provided

HCM uses ServiceNow for inquiries and support. Visit the DFA Service Portal to view a list of services we provide and submit your request.

HCM supports Payroll Services  with standard setup and configuration in the HCM systems we support (UCPATH, TRS, Glacier, Handshake). Many of these requests are processed as tasks of the functional units' tickets and assigned through ServiceNow. Turnaround time for tasks associated with these service tickets is 2 -3 business days. Enhancement request, projects or other types of requests will have their own timelines and the HCM lead will coordinate with the requestor for an agreed-upon schedule. We strive to complete the requests as soon as possible and the actual time of completion is based on the team’s current workload.

Staff Directory


Payroll Services


Emily Bustos

Executive Director

Human Capital Management


John Holtz

Business Systems Analyst Director

NeriNelly Aguilar

Business Systems Analyst 4

Will Ghiringhelli

Business Systems Analyst 2