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FAQ

General FAQ

How do I contact Student Business Services? Email sbs@ucmerced.edu, call (209) 228-4114, or visit us in room KL227.


What is MyBill? The primary purpose of the MyBill website is to allow students to manage their account online. Students can view their online MyBill, review their student account, and pay any amount due online.


Student Account and Billing FAQ

Who do I contact if I have questions about the fees on my student account? Contact SBS at 209-228-4114 or at sbs@ucmerced.edu


Will I receive a paper billing statement? No, billing statements are provided electronically and can be viewed by logging into MyBill through the student portal. 


When will I receive a bill? Student Business Services sends an email notification to students when billing statements are available to view on MyBill. Your monthly billing statement is published the first business day of each month. The three most recent bills are presented on the MyBill home page.


Why don’t I see a bill for this month? You will only see a bill for the month when there was activity on your account during the prior month, and when the account balance is an amount other than zero. 


What are the deadlines to make payments? The semester fee payment deadlines are listed on the Fees Deadlines  page of the Controller’s website. Fee payment deadlines are also shown on your monthly billing statements. 


How can my parents access my student account or billing statements? Authorization may be given to your parent(s) or any other person by setting up a Parent PIN on MyBill. On the bottom of the MyBill home page is the My Authorized Users box.  Click the Add New button to give access rights to the person of your choice.  On the next screen enter a Parent PIN, a user name you create.  Complete the remaining required fields, choose what level of access you wish that person to have, and click OK.  Once you have completed these steps an email will be sent to the authorized user with instructions on how to access MyBill.


Can my parent contact your office directly for my student account information? Yes, once you have created a Parent PIN for them. SBS staff will ask to verify their username before releasing information.


Can textbooks purchases be charged to my student account?  Yes, you can charge textbook purchase up to $750 a semester. 


My student account reflects a health insurance charge, but I already have health insurance. How do I remove the charge from my student account? Student Health Services coordinates all health insurance waivers. You may submit an insurance waiver request through the UC Merced web portal by the published deadline. For more information, visit http://health.ucmerced.edu/insurance.

 
Once your insurance waiver is approved, it will post to your student account to offset the charge within 7-10 business days. 


I submitted a health insurance waiver to Student Health Services, but I still have a charge on my student account for health insurance. How do I get the charge removed from my student account? All students are charged for health insurance. However, if you are granted a health insurance waiver, the waiver will post to your account as a payment offsetting the mandatory health insurance charge. If the waiver has not posted to your account 10 business days after you receive an approval notice, contact the insurance coordinator at insurance@ucmerced.edu or (209) 228-4876. 


MyBill FAQ

Where do I go for more information about MyBill? Visit the MyBill  page of the Contoller's website. 


Im a parent and Im unable to log on to MyBill. How do I sign on? If your student has assigned you a Parent PIN, sign in using your Parent PIN username and password. Be sure that you select the link that says, “Sign In with an assigned Parent PIN.” Keep your username and password for future access. If lost, your student can look up your user name, and with that you can reset your password. 


Im a student and Im unable to log on to MyBill. How do I sign on? MyBill is accessed through a link on your student portal.  If you have forgotten your UCMNetID username or password and cannot log into your portal, you can reclaim your UCMNetID and reset the password.


How do I view my UC Merced student account?  Your student account can be viewed online at MyBill, a link to which is on your student portal. Once in MyBill, click on the Detailed Account Activity link. 


Payment FAQ

How do I make a payment towards my student account? You can pay online, in person, or by mail. For detailed information about making an online payment, view our webpage on the Payment Methods available to you. You can also mail payments to: 

University of California, Merced 
Campus Cashiering Services 
P. O. Box 2450 
Merced, CA 95344 


How do I use my financial aid to pay my student account balance? Once your financial aid has been posted to your student account, it will automatically apply to any outstanding charges on the account. You do not need to take any action in order for your financial aid to apply to your outstanding charges. 


How do I pay for my fees with a 529 plan or other college savings plans? Contact your plan administrator to request funds at least 30 days before the fee payment deadline. Also, request that funds be sent directly to UC Merced and make check payable to UC Regents. Include the student name and student ID number on the check.


Im expecting a third party to pay my fees. What do I need to do? You should immediately contact Student Business Services to discuss the details of your third party arrangement. If this is your first time being sponsored by a third party, you must sign a one-time promissory note. For more information, visit the Third Party Sponsorship page.


Im a graduate student expecting full financial support to pay my fees. Do I still need to make a payment? Even with full financial support, all students are responsible for payment of campus-based fees by the payment deadline. Currently, graduate student campus-based fees are: Health Services, Transportation, Student Life, Recreation, Early Childhood Education, and Associated Students fees and these total $318.50 per semester.


Can I get an extension to the payment deadline? The universitydoes not extend paymentdeadlines. 


Is there a fee for using a credit card?  Yes, there is a 2.75% processing fee charged for use of a credit or debit card that are accepted. There is no processing fee for use of an electronic check


Deferred Payment Plan FAQ

Do you have a payment plan?  Yes,students can request enrollment in the Deferred Payment Plan (DPP). This plan offers students the option to pay student fees and on-campus housing, if applicable, in four monthly installments per semester. To qualify, the current semester balance must be at least $500 after taking into account authorized financial aid, if applicable.


Should I sign up for the DPP if I’m getting financial aid? You can sign up for the DPP if your financial aidwill not pay all of your fees and if the unpaid amount will exceed $500. In addition, if your financial aid will be delayed and has not posted to your student account by the semester payment deadline, you can request enrollment in the DPP. You should only enroll if you can make the first payment, which is 25% of the student account balance. 


When is DPP open for enrollment? DPP is usually open for enrollment beginning a few weeks before the semester fee payment deadline. If enrollment for DPP is closed, the enrollment page will indicate this. 


How do I request enrollment in the DPP?  DPP enrollment requests can be made on the MyBill home page. The DPP enrollment link is located in the My Deferred Payment Plan box. 


What is the deadline to enroll in the DPP? Students can enroll in the DPP until the semester fee payment deadline. Late DPP enrollment requests will only be approved with prepayment of 25% of the student account balance and any late fees incurred. 


When will I know if I’m approved for DPP? You will now immediately once you click on the enrollment link.


Once I sign up for DPP, can it be canceled?  No, enrollment in the DPP cannot be cancelled and the $40 participation fee will not be reversed.   However, you can prepay any remaining DPP installments without penalty.   


What are the due dates for DPP payments? installment payments are listed on the Fee Deadline page. Your DPP installment payment schedule can also be viewed on the MyBill site.


What if Im late with a DPP payment?

If installment payments are not credited to the account by the fee payment deadline, the following may result: 

  • A $12.50 late fee will be charged each month your installment payments are late
  • A hold may be placed on your student account, affecting access to University services.
  • If you are a Housing resident, you may be evicted.

Third Party FAQ

How do third party payments work? Students whose fees will be covered, in whole or in part, by a third party sponsorship, must sign a one-time promissory note. The student gets an authorization from the sponsor and sends it to SBS. SBS credits the student account for amounts that will be billed to the sponsor.


Can a third party pay for more than tuition?  Yes, the fees that are covered are at the discretion of the sponsor. 


Can you have third party payments and also get financial aid? Yes, it is possible, but third party payments are considered a resource by the Financial Aid office and will be taken into account in determining your financial aid award.


Can third party payments produce a refund?  Yes, only if other payments have already applied to your balance for the term. 


Hold and Late Fee FAQ

Why was I assessed a late fee? A $50 late fee will be assessed on any balances that remain unpaid after the fee payment deadline.


What happens if I do not pay my bill on time? If you do not pay the balance due by the fee payment deadline: 

  • A $50 late payment fee will be charged.
  • A hold may be placed on your student account affecting future registration. 
  • You may be unable to access transcripts and enrollment verification. 
  • You may be dropped from your courses. 
  • If you are a Housing resident, you may be evicted. 

What are my options if Im unable to pay my bill in full by the deadline? Financial aid-eligible students should continue to work with the Student First Center on your options. You may contact them at studentfirst@ucmerced.edu or (209) 228-7178. 

You may also be eligible to sign up for the Deferred Payment Plan (DPP). Please visit the DPP page for more information.


I paid my bill in full. Why do I still have an Overdue Balance hold on my student account? Please contact Student Business Services so that they can review your account. 


Refund FAQ

How do I know if I have a refund? If your student account reflects a credit balance (a number with a negative sign in front of it), there may be a refund pending.  You will know that a refund has been processed if a transaction has posted to your student account that says "Refund Student Credit Balance". 

In addition, Student Business Services will send you an email notification once your refund is available. Your refund check will be available to pick up within 3 business days. If you have an active EFT, your funds will be in your bank account in 1 to 3 business days.

Where do I pick up my refund check? Refund checks can be picked up at Campus Cashiering Services, located on the first floor of the Kolligian Library next to the Students First Center. Their hours are Monday - Thursday, 8:30AM - 4:30 PM and Friday 8:30 AM - 3:00 PM.


Why didn’t I receive a refund, I thought I would have one?  You will get a refund if your total financial aid is more than the total outstanding charges on your student account, resulting in a credit balance. If the charges on your account exceed the financial aid posted to your account, then there is an amount due that you have to pay. 


Should I sign up for EFT (direct deposit) if I’m expecting a refund? Yes, you will receive your refund a few days earlier and you will not need to stand in line to pick up your refund check. For more information, visit the Electronic Funds Transfer  page


Can my refund check be mailed to meIf you are unable to pick up your refund check, you can email a request to cashiers@ucmerced.edu. Please send your request from your UC Merced email account and include your name, student ID number, and mailing address.


If you are unable to pick up your refund check, you can email a request to cashiers@ucmerced.edu. Pleasesend your request from your UC Merced email account and include your name, student ID number, and mailing address. 


I never received my refund check or it’s been lostWhat do I do? Please contact Student Business Services via email at sbs@ucmerced.edu or phone (209) 228-4114 to request a replacement check. 


Will my credit balance be applied to future charges or will I receive a refund? It is both a timing issue and a matter of circumstances. SBS will process a refund of current term aid up until two weeks prior to the next semester’s fee payment deadline. Within two weeks of the fee payment deadline, all credits posted to the student account will be applied against outstanding charges. An exception to this rule will allow for a refund when there is sufficient authorized aid to pay the outstanding charges. 


Electronic Funds Transfer FAQ

Where do I go for more information about Electronic Funds Transfer? Visit the Electronic Funds Transfer  page.


Why should I sign up for EFT? You will have faster access to your funds and will not have to stand in line to pick up your refund check. It is especially important to sign up for EFT if you will not be available to pick up your refund check when it is processed. 


How do I sign up for EFT? Students can sign up for direct deposit using the EFT form, a link to which is located in the student portal.


Does the bank account used for my EFT need to be in my name?  No, you can set up EFT to transfer refunds to a parent.


I signed up for EFTWhen will it be active? Your EFT will be active approximately one week after completing the online enrollment form. Any refunds processed before the EFT is active will be processed as a paper check.


Am I required to complete a new EFT enrollment every semester? Once an EFT Authorization is established it will remain active for all future terms.

What if my banking information changes? When you change banks or accounts at the same bank,go to the online EFT enrollment form and click Change EFT instead of New EFT, and complete the form.


I am a graduate student with a GSR/TA appointment and I did not receive my refund via EFT (direct deposit). Why?  You may not have signed up for direct deposit of your student refund.  The form you used for your payroll paycheck will only apply to payroll not to refunds processed on your student account. Students can sign up for direct deposit of student account refunds using the EFT form, a link to which is located in the student portal. 


Parent FAQ

Will SBS send parents email reminders of the payment deadlines? SBS is unable to send emails to parents regarding payment deadlines or outstanding balances. Email communications from our office are sent to students via their UC Merced email account. 


How do I view my student's account or billing statements? Your student can give authorization to a parent by setting up a Parent PIN on MyBill. Once your student has created a Parent PIN for you, you will receive an automated email with instructions on how to access their account and billing statements. 


How do I log into MyBill as a parent? Sign in using your Parent PIN username and password. Please be sure that you select the link that says, “Sign In with an assigned Parent PIN.”


I lost my username or password. How do I reset them? The student can look up your username in the MyBill system.  With that, you can reset your password during the login process.


When will my student receive a bill? Student Business Services sends an email notification to students when a billing statement is available to view. Your student can authorize you to receive that same notification through the Parent PIN setup process.


Leaving UC Merced FAQ

I no longer attend UC Merced, but I received a billing statement with an amount due. How do I cancel my enrollment? Please immediately contact the Students First Center at studentsfirst@ucmerced.edu or (209) 228-7178 for assistance.


I am thinking about leaving UC Merced and the semester has already started. Will I owe the University any money? It depends on the circumstances. If you leave UC Merced, it is very important that you understand the implications of your decision.

  • You may still be responsible for all or part of your registration fees and housing charges.
  • You may incur other charges on your student account after leaving the university.
  • If you received a refund of your financial aid, you may be responsible for repayment of that aid.

We urge you to speak with the financial aid office to determine if your financial aid will be adjusted after you leave.


How will I be notified of any additional charges on my student account after I leave UC Merced? You will still be able to log in to MyBill to view your student account after you leave UC Merced. You are responsible to pay any fees that are subsequently charged.